Terms and Conditions

These terms apply when you buy any of my digital products, currently:

·         The Connection Reset — a mini course and workbook

·         From Conflict to Connection — a six-module online course

Prices are shown on the relevant page and include VAT where it applies.

Before checkout, you will be shown the main characteristics of the product, total price, payment obligations, delivery/access arrangements, course duration where relevant, technical requirements and any other mandatory pre-contract information required by applicable consumer law.

You place an order by completing the form on the checkout page. The contract comes into existence when I confirm your order by email.

If I cannot fulfil your order, I will tell you and refund any payment in full.

The order confirmation will be provided on a durable medium (for example, by email) and will include or link to the applicable contractual information and, where relevant, confirmation of your express consent to immediate supply and your acknowledgement concerning the loss of the withdrawal right.

Payment is taken by Stripe. I never see or store your card details.

Where a payment plan is offered, the instalments are shown on the relevant checkout page. If an instalment fails, I may suspend access until it is paid. I will contact you before doing so.

The Connection Reset mini course and workbook are available in full immediately after purchase.

From Conflict to Connection is released one module per week over six weeks. Module 1 opens immediately. Each further module opens seven days after the previous module. This schedule is shown before you buy.

Once a module has opened, your access to it does not expire, subject to the lifetime-access wording below.

"Lifetime access" means for as long as I continue to offer the course. If I ever discontinue it, I will give you at least 60 days' notice and the opportunity to download any materials that are made available for download.

Your purchase gives you a personal, non-transferable licence to use the materials for yourself and your own family.

You may print the workbook for your own use.

You may not share your login, resell, republish, copy or distribute the videos, audio or written materials, or use them to teach or train others commercially, except to the extent that applicable law gives you a right that cannot lawfully be restricted.

Consumers normally have a 14-day withdrawal period for distance contracts. For digital content not supplied on a tangible medium, that right can be lost once supply begins only where the legal requirements for prior express consent and acknowledgement are satisfied.

Because access to these digital products is intended to begin immediately, the checkout will ask you, through a separate unticked checkbox, to expressly request immediate supply and acknowledge that you lose the statutory withdrawal right once supply of the digital content begins, to the extent permitted by applicable law.

If the legally required consent/acknowledgement has not been validly obtained, or supply has not begun, your statutory withdrawal rights remain available to the extent provided by applicable law. To exercise a withdrawal right that still applies, email eglishiakalli@gmail.com.

The order confirmation will record the relevant consent and acknowledgement where required.

Except where required by applicable consumer law, I do not offer refunds simply because you change your mind after your statutory withdrawal right has been validly lost or has expired.

This does not affect your statutory rights. If digital content or a digital service is not supplied, is defective, or does not conform to the contract, you may have legal rights to require supply or conformity, receive a proportionate price reduction, or terminate the contract and receive a reimbursement in the circumstances provided by applicable law.

If something goes wrong — for example, you cannot access the course, a file is missing, or a payment was taken twice — write to me at eglishiakalli@gmail.com. I will investigate and, where required, provide the appropriate remedy without undue delay.

My digital products are educational. They are not therapy, counselling, medical advice, psychological assessment, diagnosis or crisis support, and they do not replace any of these.

If you are worried about your teenager's mental health or safety, or about your own, please speak to an appropriately qualified professional. If someone is in immediate danger, contact the appropriate local emergency services.

I make no promise about the results you will get. Parenting outcomes depend on many factors and cannot be guaranteed.

Nothing in this section is intended to exclude or limit liability or consumer rights that cannot lawfully be excluded or limited.

You need a device with an internet connection and a current browser.

Any material compatibility, functionality, accessibility or interoperability requirements that you reasonably need to know are stated clearly on the relevant sales page before purchase.

I cannot be responsible for problems caused solely by your own equipment or connection, except where applicable law provides otherwise.

Nothing in these terms limits my liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited.

Nothing in these terms excludes or restricts any mandatory statutory right or remedy you have as a consumer.

Subject to the above and to applicable law, any limitation of liability will apply only to the extent that it is lawful, fair and enforceable in a consumer contract.

I am not responsible for losses that were not reasonably foreseeable when the contract was made, to the extent such an exclusion is permitted by applicable law.

I may update these terms for future purchases. The version that applies to your purchase is the version published or otherwise provided to you at the time you bought.

If a course or digital service supplied over time is materially modified after purchase, any modification must comply with applicable digital-content law and the contractual promises made to you.